Privacy Policy

Last updated: July 19, 2026

Draft for product use. Have counsel review before treating as final legal advice.

WashNFold (“we”, “us”) provides laundry pickup and delivery. This policy explains what we collect and how we use it when you use washnfold.app.

1. Information we collect

Account: name, email, password (hashed), phone (optional), plan preference.
Service: pickup address and coordinates, delivery/access notes, laundry preferences, order contents, weights, tips, and status history.
Payments: payment method display details and Stripe identifiers. Card numbers are handled by Stripe — we do not store full card data.
Technical: session cookies needed to keep you signed in and run the app.

2. How we use information

To schedule pickups and deliveries, run the facility, and update order status.
To charge after weighing (when payments are enabled) and handle refunds or comps.
To contact you about your order (email or SMS if you opt in).
To secure the service, prevent abuse, and meet legal obligations.

3. Sharing

We use processors such as hosting, maps/geocoding, and Stripe for payments. We do not sell your personal information. We may disclose information if required by law or to protect safety and rights.

4. Retention

We keep account and order records as long as needed to provide the service and for accounting or legal requirements. You may request account closure by contacting us.

5. Your choices

Update address, phone, and preferences in Account.
Opt out of SMS with STOP (when SMS is enabled).
Contact [email protected] for access or deletion requests.

6. Contact

Questions: [email protected].