Terms of Service
Last updated: July 19, 2026
By creating an account or placing an order with WashNFold (“we”, “us”), you agree to these Terms and our Privacy Policy.
1. The service
WashNFold provides laundry pickup, cleaning, and delivery in our published service area. Menu items, pricing, and availability may change. We may refuse or cancel service for safety, capacity, or policy reasons.
2. Estimates, counts, weighing, and payment
- Wash & Fold and similar items may be estimated until weighed. The final amount may differ from the checkout estimate.
- Counts and weights are verified at our facility. The verified count and weight are the basis for your final total. If what we receive differs from what was listed at checkout — an item more, an item fewer — your order and receipt are updated to reflect what we actually received, and any adjustment is shown on your final receipt.
- When card / Apple Pay checkout is enabled, you authorize us to save a payment method and charge the final total after our facility verifies your order (plus tip and fees shown).
- You are responsible for accurate payment information.
3. Scheduling, access, and no-shows
- Provide a usable address and any gate codes or access notes.
- If we cannot collect bags (no-show / inaccessible), we may close the order without cleaning.
- Cancellations before pickup are generally free. After pickup or after charging, fees or refunds are handled case-by-case by our team.
4. Garments, damage, and loss
- Laundry involves water, heat, chemicals, and mechanical handling. Colors may run; fabrics may shrink or wear. You are responsible for checking care labels and noting fragile or valuable items.
- Report damage or missing items promptly (ideally within 48 hours of delivery) with photos when possible.
- Our liability for lost or damaged items is limited to the lesser of (a) the documented depreciated value of the item or (b) $100 per order, unless a higher limit is agreed in writing. We are not liable for consequential damages, sentimental value, or items left in pockets.
- Remedies may include redo cleaning, partial refund, or store credit — at our reasonable discretion.
5. Accounts
Keep your login secure. You must provide accurate information and be able to enter a binding agreement.
6. SMS and communications
If you provide a phone number and opt in, we may text order updates. Message frequency varies. Reply STOP to opt out (when SMS is enabled). Standard carrier rates may apply.
7. Changes
We may update these Terms. Continued use after posting changes means you accept the updated Terms. Material changes may be highlighted in the app or by email.